7 min listen
The Importance of Customer Experience in Modern Marketing
FromMarketing School - Digital Marketing and Online Marketing Tips
The Importance of Customer Experience in Modern Marketing
FromMarketing School - Digital Marketing and Online Marketing Tips
ratings:
Length:
7 minutes
Released:
Jan 31, 2023
Format:
Podcast episode
Description
In episode #2356, Neil and Eric discuss the importance of customer experience in modern marketing. As a business, it can be easy to focus almost exclusively on growth. Unfortunately, this often results in other areas, like customer experience, being neglected. Tune in as we unpack how to strike the balance between acquisition and retention, and how marketing can be used to optimize customer experience!TIME-STAMPED SHOW NOTES:
[00:20] Today’s topic: The Importance of Customer Experience in Modern Marketing.
[00:28] An overview of the elements that influence customer experience.
[00:52] Why you can’t have growth without ensuring customer retention.
[01:59] The importance of optimizing according to your customer’s needs.
[03:08] How experimentation can help you level up your customer experience.
[04:58] Why the aim of your experiments should be to delight your customers.
[05:11] How to get qualitative feedback from your users.
[06:16] Examples of how we are using feedback to improve our products.
[06:36] That’s it for today! Don’t forget to rate, review and subscribe to this podcast.
[06:58] Go to https://www.marketingschool.io to learn more!
Links Mentioned in Today’s Episode:Subscribe to our premium podcast (with tons of goodies!): https://www.marketingschool.io/pro
Leave Some Feedback:
What should we talk about next? Please let us know in the comments below
Did you enjoy this episode? If so, please leave a short review.
Connect with Us:
Neilpatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu
Learn more about your ad choices. Visit megaphone.fm/adchoicesSee omnystudio.com/listener for privacy information.
[00:20] Today’s topic: The Importance of Customer Experience in Modern Marketing.
[00:28] An overview of the elements that influence customer experience.
[00:52] Why you can’t have growth without ensuring customer retention.
[01:59] The importance of optimizing according to your customer’s needs.
[03:08] How experimentation can help you level up your customer experience.
[04:58] Why the aim of your experiments should be to delight your customers.
[05:11] How to get qualitative feedback from your users.
[06:16] Examples of how we are using feedback to improve our products.
[06:36] That’s it for today! Don’t forget to rate, review and subscribe to this podcast.
[06:58] Go to https://www.marketingschool.io to learn more!
Links Mentioned in Today’s Episode:Subscribe to our premium podcast (with tons of goodies!): https://www.marketingschool.io/pro
Leave Some Feedback:
What should we talk about next? Please let us know in the comments below
Did you enjoy this episode? If so, please leave a short review.
Connect with Us:
Neilpatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu
Learn more about your ad choices. Visit megaphone.fm/adchoicesSee omnystudio.com/listener for privacy information.
Released:
Jan 31, 2023
Format:
Podcast episode
Titles in the series (100)
What Should You Do with a Website that Is No Longer in Use? | Ep. #55: In Episode #55 Neil and Eric discuss tried and true strategies for making the most of a website that is no longer in use. Listen as they talk 301 re-directs, domain name investments, scrappy partnerships, and more. Time Stamped Show Notes: 00:25 –... by Marketing School - Digital Marketing and Online Marketing Tips