Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results.  In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of their employees with their brand and strategic business objectives. She describes how her main focus is to help organisations engage and develop their people so that they in turn deliver great customer service and achieve desired business results.In 2004, Ursula established People Skills Business.  People Skills Business partners with companies in the hospitality, tourism and leisure industry who are passionate about equipping and enabling their people to deliver great work and exceptional service to customers. Their mission is to put learning at the heart of the business by providing bespoke leadership and executive coaching programmes that are easily accessible to all and encourage a culture of continuous learning.Ursula comments on what makes a great hospitality leader, the role of women in the current hospitality field, the challenges facing hospitality in the future and how businesses can attract and retain young people by providing more learning and development and not shying away from hard truths. Ursula has led multi-cultural teams and managed large-scale projects across Europe, Middle East, Asia and North America. Her breadth of knowledge of Human Resources and the international service industry make her well equipped to work with senior management to help them recognise and solve key business issues.She has been recognised and won awards for her work with Maybourne Hotel Group, Mandarin Oriental Hotel Group and InterContinental Hotel Group from Personnel Today and World of Learning Awards.Ursula has a Masters in Human Resource Strategy from London Metropolitan University, a Diploma in Hotel Management and Business from Technological University Dublin and is a qualified Time to Think Coach. She is also highly experienced as a programme manager, designer, facilitator  and presenter.To learn more about People Skills Business click here: https://www.peopleskillsbusiness.com and here: https://vimeo.com/739985876