Founder and CEO of Unique Hospitality Solutions and former Mandarin Oriental Group Director of Rooms Ms. Anja Luthje shares how she worked with her team at Mandarin Oriental to create a customized Covid19 Framework for The Group. They identified 3 types of ‘new guests’:- The Covid Sensitive- The Covid Super Sensitive- The Covid Fatiguedand kept their employees engaged and motivated with:- 1  podcast a day on the employee's App- Support on Mental Health with talks and training- Voice Modulation while wearing the face mask I have particularly enjoyed my chat with Anja, not just because she is as passionate about hospitality as I am, but also because she was able to turn that passion into a powerful tool to launch her business in a time where pivoting and spotting opportunities seems to be the way to go in Tourism and Travel. Find out more about the podcast on the Facebook Page or on the Instagram PageDolores Semeraro is a Tourism Keynote Speaker & Hospitality Communication Expert who has helped hospitality, tourism organizations, and travel professionals to navigate the tourism industry crisis during the pandemic and restore travel confidence in their clients. Prior to becoming a professional speaker, Dolores has worked in tourism and hospitality for about 20 years across Europe, Asia and the Indian Ocean in Marketing and Communication senior roles for some of the most established global hospitality organizations. She delivers inspiring and actionable Tourism & Hospitality Keynote talks to travel and tourism conferences, summits, and hybrid industry events focusing on the future of travel, travel and tourism recovery, hospitality digital marketing and communication, and tourism innovation. www.doloressemeraro.com