General Manager of The Ritz-Carlton Maldives Fari Islands Mark Hehir, set to open in 2021 shares what managing a pre-opening office in the middle of a pandemic really looks like. From daily virtual 'line ups' to video-walks on the construction site, Mark tells us how 2020 has changed the way he feels about managing luxury properties in the Maldives and what he has personally learned. Born and raised in Australia, Mark Hehir has more than 30 years of experience in the hospitality industry, 20 of which developing and managing luxury islands in the Maldives. His learning curve, resonates with many other hoteliers today, having to handle technology and team motivation 'virtually'. Some of the questions asked during the episode:- How different is it to manage a pre-opening office in 2020?- How can you envision the 'guest experience' to be at a distance?- What was your personal learning curve.Season 1 - Episode 13Catch up on the latest episode on www.truthbehindtravelpodcast.comRATE AND REVIEW THE SHOW ON Apple PodcastSIGN UP to receive the latest episode straight to your inbox: Subscribe----Dolores Semerarowww.doloressemeraro.comDolores Semeraro is a Tourism Keynote Speaker & Hospitality Communication Expert who has helped hospitality, tourism organizations, and travel professionals to navigate the tourism industry crisis during the pandemic and restore travel confidence in their clients. Prior to becoming a professional speaker, Dolores has worked in tourism and hospitality for about 20 years across Europe, Asia and the Indian Ocean in Marketing and Communication senior roles for some of the most established global hospitality organizations. She delivers inspiring and actionable Tourism & Hospitality Keynote talks to travel and tourism conferences, summits, and hybrid industry events focusing on the future of travel, travel and tourism recovery, hospitality digital marketing and communication, and tourism innovation. www.doloressemeraro.com