In this podcast, Andrès Reyes Gjerme talks about his career choices and what he considers to be the main challenges in hospitality leadership today.  He describes the importance of finding balance and adapting to an ever-changing, diverse working environment.  He describes the hospitality and tourism industry in Norway and answers our questions about why Norway has become such a popular tourist destination.  Finally, he shares his views on how hospitality businesses can recruit and retain talent in an industry that is undergoing significant changes. Andrès Reyes Gjerme is currently the Hotel Manager and Revenue Manager at the Britannia Hotel in Trondheim, Norway, a five-star hotel member of the prestigious The Leading Hotels of The World (LHW), Andrès has a strong passion for the hospitality and luxury industry, most notably people!  With excellent communication and service skills and experience in international environments, he has an eye for details and knows how to focus on optimising operations and overall products.Andrès has diverse experience in leadership as well as Room Division, Revenue Management, in-house sales, marketing, operational accounting and M&E Management.