5 min listen
#190: The Retail Customer Experience with Erica James, Medallia
#190: The Retail Customer Experience with Erica James, Medallia
ratings:
Length:
31 minutes
Released:
Nov 9, 2021
Format:
Podcast episode
Description
Every industry has its unique challenges and opportunities in delivering great customer experience. Today we’re going to talk about Customer Experience and Retail. To help me discuss this topic, I’d like to welcome Erica James, Global Head of Retail Practice at Medallia.
Released:
Nov 9, 2021
Format:
Podcast episode
Titles in the series (100)
#2 Your Brand is more than a Logo: As Jeff Bezos famously said, "your brand is what people say about you when you're not in the room." While much effort is spent on logos, brand guidelines, and messaging structures, if your brand doesn't resonate with your audiences, they will write... by The Agile Brand™ with Greg Kihlstrom