No doubt you will relate to a situation where someone is unhappy, whether in your personal or professional life. In a coffee shop environment and as a leader, it is inevitable that at some point, your people are going to be unhappy with either you or some other aspect of their workplace. That's just the reality of working in the high-pressure environment that is a cafe or a coffee shop. So how we show up as a leader and deal with this situation is super important and dealing with it is a must if you want to protect the trust and culture that have taken so long to develop. In this episode, I talk about how we can approach this sort of situation and turn it round to build trust and confidence with your employees.
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