33 min listen
119) #ExponentialInsights: Being Human at Every Turn - Sales & Customer Experience
119) #ExponentialInsights: Being Human at Every Turn - Sales & Customer Experience
ratings:
Length:
33 minutes
Released:
Aug 17, 2021
Format:
Podcast episode
Description
When was the last time you were happy to get an automated email? Probably… well, never. Right?
Meanwhile, sales is rarely held accountable for the terrible customer experience they create.
We can do better. We just need to be a little more human.
My guest today,James Gilbert, Head of Marketing - CRMNext, is a big believer that more empathy — more humanity — in business is the only path forward for financial brands in today’s world.
In this episode, we discuss:
- How to have better conversations
- How to infuse more humanity into your brand
- The three pillars of a successful marketing team
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts , on Spotify , or here .
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Meanwhile, sales is rarely held accountable for the terrible customer experience they create.
We can do better. We just need to be a little more human.
My guest today,James Gilbert, Head of Marketing - CRMNext, is a big believer that more empathy — more humanity — in business is the only path forward for financial brands in today’s world.
In this episode, we discuss:
- How to have better conversations
- How to infuse more humanity into your brand
- The three pillars of a successful marketing team
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts , on Spotify , or here .
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Released:
Aug 17, 2021
Format:
Podcast episode
Titles in the series (100)
5) #ExponentialInsights: How Will Banking Adjust to Life After Covid-19? w/ Brett King: In today’s episode, I talked to Founder and Executive Chairman of Moven (https://www.linkedin.com/company/moven/), Brett King (https://www.linkedin.com/in/brettking), to discuss the evolving role of AI in finance as the world is impacted by pandemic. ... by Banking on Digital Growth