What does it cost people and organizations not to listen? Are you solving the wrong problems? Or worse, are you losing relationships, customers, and potential opportunities? The cost of not listening could cripple you and your organization. Christine Miles joins me in this episode of Negotiations Ninja to address that very problem.  Christine Miles is the founder and CEO of EQuipt, a “Training and consulting company that helps organizations grow sales, develop people, and create cultures of understanding.” Ultimately, they help equip people with the skills they need to elevate their EQ. Listening is the foundation of the house. Without it, you can’t build emotional intelligence.  Outline of This Episode [1:45] Learn more about Christine Miles [2:35] The cost of not listening [4:00] Are you solving the wrong problems?  [5:38] Why people struggle to listen [7:08] What is transformational listening?  [9:10] How to become present in listening [12:30] Stop asking leading questions [14:02] “Take me back to the beginning” [18:31] The unwillingness to go deeper  Resources & People Mentioned What Is It Costing You Not To Listen: The Power of Understanding to Connect, Influence, Solve & Sell Connect with Christine Miles EQuipt Connect on LinkedIn Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja