Jess is head of CX at Feastables a Mr Beast brand. So how do you own customer communication when a brand is so heavily tied to a creators personality? With a small team and millions of people wanting to interact how do you automate communication whilst keeping it fun and engaging? Find out all of this and more in this great episode with Jess. Playbook out soon. We'll send it straight to you just add your email to www.ecom.gold.EcomGold is brought to you by:‍Rewind Shopify App.Back up your Shopify store because not doing so is absolute lunacy!As a listener of the show, you can claim a no strings attached free month with this link: https://rewind.com/ecommercegold/Triple Whale.‍Triple Whale brings the metrics that matter most into one easy-to-use dashboard, giving you the real-time insights you need to grow your brand.https://www.triplewhale.com/TapCart.Customer retention is so important. Push notifications are free money levers. TapCart can create a native mobile app available on Apple Store and Android play in less than 2 weeks. They will even design and launch it for you. It a true no brainer for small and large stores. Get your app demo here: https://www.tapcart.com/VIXXR Shopify Agency. Specialising in Shopify:Landing pages. CRO.Paid Social Ads.Get a free audit of any of he above as a show listener, just DM Finn on Twitter. www.vixxr.com