Great brands are defined as much by what they choose NOT to do as by what they choose to do. Having clear guardrails on the brand and being very specific about what actions and communications happen in the market can prevent ‘brand drag.” This is true for your personal brand as well. Exhibiting behavior and making decisions that are not thoughtful drag you off from your core brand values and create drag that gets in the way of the intentional actions that should be amplified to move your brand forward.
Jayzen is thrilled to welcome the president of Banfield Pet Hospitals, Brian Garish, to the show. Brian joined Banfield in 2015 as chief operating officer, bringing more than 20 years of healthcare leadership to the organization. He is passionate about the inclusive culture at Banfield and takes a unique approach to communicating with his workforce, using Instagram as the primary tool.
Guest Bio
As president of the industry’s leading provider of preventive care, Brian’s top priority is creating a high-performing, inclusive culture at Banfield Pet Hospital’s 1,000+ hospitals for its 19,000+ associates across the country. Since taking over as president in 2017, Banfield has achieved the lowest turnover in its history while simultaneously growing four times faster than the broader veterinary industry.
Brian believes that pets, people and society are all connected and is passionate about ensuring Banfield is making a positive impact on the world at large. This philosophy can be seen in the launch of the company’s Student Debt Relief Program, making Banfield one of only four percent of organizations offering such a benefit. To date the program has contributed over $8M to pay-off debt for veterinary professionals while helping to refinance more than $14M in student loans. In addition, Banfield recently launched the industry’s first mental health training to combat compassion fatigue for veterinary professionals as part of its holistic commitment to the health and wellbeing of all Banfield associates.
Beginning his career stocking store shelves at Walgreens, Brian has never sat in a corner office or followed a traditional trajectory. This unique path has pushed him to think differently about leadership, redefining what it means to be a leader. Brian is committed to ensuring the voice of Banfield’s associates dictates the vision of the organization. With over 75% of Banfield’s workforce being Millennial or Gen Z, Brian connects directly with associates on Instagram, LinkedIn and Twitter to listen, engage and transform the organization.
Brian holds a bachelor’s degree in philosophy from Indiana University. He serves on the board of several nonprofits, including Metropolitan Family Services, Columbia River Economic Development Council and the Banfield Foundation as well as serving as Board Chair-elect for Classic Wines Auction. He is also a member of the Fortune CEO Initiative and CEO Connection. Brian has also completed the Burnham Rosen Interactive Leadership program, the EQ Mentor program and the Leadership at the Peak program at the Center for Creative Leadership.
Brian has been featured by BBC World News, USA Today, FOX News Radio, Wirecutter and more. He resides in Camas, Washington with his Savannah cats, Ashen and Kenji. Brian enjoys reading, as well as playing tennis and basketball.

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To connect with our guest, Brian Garish: Instagram, LinkedIn and Twitter
To learn more about Banfield Pet Hospital, visit: https://www.banfield.com