Episode 14: Talking CX Tech – This week of July 13th, we invited Sven Heine, Ipsos CX Global COO, and Dan Zuckerman, VP in our US CX business, to talk ‘CX Tech’.  Hear from Sven and Dan about their take on CX technology – its role in CX measurement and management programmes, factors to take into account when choosing, and where it’s heading.