Welcome to our first episode of Customer Perspective, recorded week of April 13th, 2020.  This week, our hosts, Helen Wilson and Trevor Clarke, welcome Ben Llewellyn, our Global Head of Customer Experience at Ipsos.  As Ipsos, we’re being asked for help in addressing clients’ questions about the disruption that COVID-19 is having on society, on their business and customers, and its impact on their CX programmes – on measurement and management.  We’re kicking off the first of our podcasts with the aim of addressing some of those tough questions we’re hearing from our clients around the world about their CX programmes, in particular.
To learn more about why Customer Experience still matters amid COVID-19 and social distancing: https://www.ipsos.com/en/staying-close-your-customers
NEXT UP
Join us next week to hear from Craig Bradley, our Global Head of Channel Performance.  If you’d like Craig to answer one of your questions, please get in touch with us at CustomerPerspective@Ipsos.com
In the coming days, our podcasts will be made available for you to subscribe to on all of your favourite podcasting platforms, and will also be available for streaming on Spotify. We will keep you updated as we add to these platforms.
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