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    Customer Perspective: An Ipsos Podcast

    Customer Perspective: An Ipsos Podcast

    Customer Perspective: An Ipsos Podcast

    ratings:
    Length:
    66 episodes
    Language:
    English
    Format:
    Podcast

    Description

    Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you.

    Questions/Comments: CustomerPerspective@Ipsos.com

    www.ipsos.com
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 66 episodes

    Title

    Season 6: Episode 5 – Channel Performance: driving sales conversion

    Ipsos’ Channel Performance teams partner with clients across the world to understand an...

    28 minutes
    		Jun 09, 2023

    Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

    Many financial services businesses deploy external intermediaries in one form or anothe...

    17 minutes
    		May 11, 2023

    Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

    We’re delighted to welcome Emma Dark, Director of Customer Service at Estée Lauder, alo...

    38 minutes
    		Apr 28, 2023

    Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

    In some of our Customer Perspective podcasts over the past year or so, you may have hea...

    26 minutes
    		Mar 23, 2023

    Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

    We’re delighted to welcome Sybil Nicolson and Kristian Green to the first episode of ou...

    33 minutes
    		Feb 10, 2023

    Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

    We live in volatile times that are influencing customers’ expectations, needs and opini...

    37 minutes
    		Dec 15, 2022

    Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

    We welcome Alison Chaltas, Ipsos’ Global Head of Shopper and Omnichannel, and Norrelle ...

    30 minutes
    		Nov 24, 2022

    Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

    We welcome Kate McLaren, General Manager - Customer Quality at Kia Motors UK to our Cus...

    39 minutes
    		Nov 10, 2022

    Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

    We are delighted to welcome Attila Szabo, who is Managing Director at Ford of Poland, l...

    35 minutes
    		Oct 07, 2022

    Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

    We are delighted to welcome Yvette Steyn who focuses on growth and innovation at Distel...

    29 minutes
    		Sep 08, 2022