31 min listen
Episode 10 - Latest From APAC
Episode 10 - Latest From APAC
ratings:
Length:
28 minutes
Released:
Jun 19, 2020
Format:
Podcast episode
Description
We’re joined by Stephane Sanchez who leads our Ipsos APAC Customer Experience and Channel Performance business, from Singapore. We ask him about some of the challenges his clients are facing and, of course, how they’re addressing them, as well as getting his take on the role of Mystery Shopping and Voice of the Customer (VoC) programmes in the wider CX measurement ecosystem.
Find out more about Customer Experience, Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos. To read about our latest thinking, head here.
Find out more about Customer Experience, Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos. To read about our latest thinking, head here.
Released:
Jun 19, 2020
Format:
Podcast episode
Titles in the series (66)
Episode 4 - The Forces Of Customer Experience by Customer Perspective: An Ipsos Podcast