28 min listen
Season 2: Episode 8: Hear from Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand
Season 2: Episode 8: Hear from Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand
ratings:
Length:
20 minutes
Released:
Nov 5, 2020
Format:
Podcast episode
Description
We are delighted to welcome Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand, together with Lance Webb, who leads our Ipsos CX business in New Zealand. Virginia shares Trustpower’s CX story – their goals, challenges, successes, and key learnings, especially relevant for those of you who are embarking on a new Voice of the Customer programme, or ‘refreshing’ your existing one to ensure it’s continuing to drive the right actions in these challenging times.
Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at CustomerPerspective@Ipsos.com.
#CustomerExperience #CX #VoC #ChannelPerformance
Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at CustomerPerspective@Ipsos.com.
#CustomerExperience #CX #VoC #ChannelPerformance
Released:
Nov 5, 2020
Format:
Podcast episode
Titles in the series (66)
Episode 5 - Retail Performance And Social Distancing by Customer Perspective: An Ipsos Podcast