73 min listen
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a…
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a…
ratings:
Length:
29 minutes
Released:
Nov 20, 2018
Format:
Podcast episode
Description
Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is, the register is perhaps more important than the machine as it sets up the entire experience for the guest. Either they will get a great first impression or they will have a disappointing and frustrating one that colors the remainder of their visit. As a result of our view toward this section of the bar, baristas, managers, and owners alike, under-invest in it in favor of machine and drink training. There is a real opportunity to level up your shops service and quality by re-prioritizing the register to a place of honor. Today we will discuss these things plus 6 skills that should be taught and practiced at the register to ensure the guest gets a fantastic experience and that the shop runs smoothly and delivers a truly special experience. Enjoy! Links: Episode 45: Simple. Powerful. Hospitality. w/ Philip Paul Turner
Released:
Nov 20, 2018
Format:
Podcast episode
Titles in the series (100)
005 : Baristas Speak! Barista Interviews from Coffee Champs in Knoxville, TN: This weekend I got to go to Coffee Champs in Knoxville, qualifying event for the United States Coffee Championships. While at an event party hosted by Wild Love Bakehouse I sat down with 5 baristas to get their unique take on coffee service, career... by Keys To The Shop : Equipping Coffee Shop Leaders