The Barista Manual, The Book of Knowledge, That Binder That Never Gets Updated...whatever you call it there is usually some assortment of documents lurking in the cafe that is meant to be a resource but is more a source of frustration. Writing a high quality manual for the shop is absolutely critical to establishing a baseline of expectations nd equipping the staff and leadership to successfully operate the  business day-in and day-out. Today we will be going over the top 10 things your manual must have to truly be useful as well as actually used.  I cannot overstate the importance of having a great barista manual. I hope this episode sets you up to write one that serves your cafe well!    Please visit the links below for further learning!    For resources on harassment and discrimination visit: The Coffee Too Project  Related Episodes: 4 Keys to an Effective Checklist 6 Truths About Power SOPs FTW 10 Steps to Being a People First Leader