The main job of leadership is to give people the resources they need to do the work. Generally speaking, I have simply stated that staff need the tools to do the job. Today I want to go a little deeper and cover 5 elements of resourcing that must be in place for your cafe to work well. If any one of these thing is out of whack it will show up big time in the final product and experience.  We will cover: Planning Time Information Tools Training Related episodes: 179 : What you MUST Know About Employee Culture w/ Stan Slap 244 : Top 10 Ways to Lose Employees 158 : A Management Masterclass w/ Jon Felix Lund, VP of Operations for Coava Coffee Roasters / Portland, OR   Starting a shop -or-want to level up you operations? KTTS Consulting can help!  |  Email me: Chris@keystotheshop.com The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service