The Res Book: Confessions of a Frustrated Airline Reservations Agent

By Terry Drew Karanen

In 1991 I left a fifteen-year career in the travel industry which spanned twenty years of my life. During that time I held every position imaginable in a travel agency, taught travel school to would-be travel agents, poured over maps of Africa planning safaris with extension trips to the Middle East, took calls from passengers and travel agents as an airline reservation agent, planned European vacations for passengers traveling on a charter airline and became the onsite scapegoat for the most disastrous medical convention ever planned.

 

This somewhat broad field of expertise has produced some memorable stories and comments collected over the years. This book is a result of these memories, frustrating, tragic and unbelievable though they may be. I assure you that everything reported here (with the exception of Part Five) actually did happen, was said to me, or was said to a fellow employee at the time. Actually a LOT of Part Five really was said, though few of us would admit it!

 

You will find names of airlines long-since merged, bankrupted or dissolved. I had thought of changing the names and updating the comments, but instead have preferred to let them stay as originally written as somewhat of a tribute or memory of aviation history.

 

I hope you enjoy my experiences. May they now provide for you the humor which was sorely lacking at the time!

• Language: English
• Publisher: Teiwaz Publishing
• Release date: Dec 19, 2023
• ISBN: 9781893268050

Terry Drew Karanen

Terry Drew Karanen effectively juggles the careers of writer, licensed social worker, minister and flight attendant. His weekly blog, “Making Sense of Life,” and previous books such as, Meditations for Life! The Wisdom of Women continue to provide inspiration, guidance and personal empowerment.

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Copyright Page

The Res Book: Confessions of a frustrated airline reservations agent

by Terry Drew Karanen

Published by Teiwaz Publishing, Carlisle, Pennsylvania, USA

All rights reserved. No part of this book may be reproduced or transmitted in any form of by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without written permission from the author, except for the inclusion of brief quotations in a review.

First Edition

Copyright © 1996 by Terry Drew Karanen

First Printing 1996

Published by Support Services Unlimited, Pittsburgh, Pennsylvania, USA

Printed in the United States of America

Karanen, Terry Drew

Second Edition (Revised and updated)

Copyright © 2016 by Terry Drew Karanen

eBook produced 2016

eBook format by Teiwaz Publishing through Amazon KDP 2016

Cover photo:  Terry Drew Karanen

The Res Book:  Confessions of a frustrated airline reservations agent

A humorous look at the world of airline travel from the viewpoint of the airline reservations agent in the late 1980s and early 1990s.

ISBN:  978-1-893268-05-0 (eBk)

Dedication

Dedicated to each and every airline reservation agent, travel agent, tour operator, group escort, flight attendant and anyone else in the travel industry who, day after day, year after year, tirelessly answers endless questions and meets the increasing demands of the traveler. May this book add a smile to your face and