The upgrade lowdown
Dec 01, 2019
2 minutes
RICHARD TAMS AIRLINE CONSULTANT AND EXECUTIVE COACH
In the days before airlines used clever algorithms to select candidates for that elusive cabin upgrade, it was left to the discretion of the airline duty manager to bestow such an honour on a favoured passenger. I’m not saying that it was a free for all, but in those days, as a passenger, it was always worth asking, and many did.
So what could
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