The upgrade lowdown
Nov 29, 2019
2 minutes
RICHARD TAMS AIRLINE CONSULTANT AND EXECUTIVE COACH
‘These complaints seemed to call for extra legroom and unlimited champagne as a cure-all’
the days before airlines used clever algorithms to select candidates for that elusive cabin upgrade, it was left to the discretion of the airline duty manager to bestow such an honour on a favoured passenger. I’m not saying that it was a free for all, but in those days, as
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