Summary of Marshall Rosenberg's Living Nonviolent Communication
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#1 The Nonviolent Communication process helps resolve conflicts peacefully. It is based on the belief that people want to be heard and understood, and that they can be connected with compassion. It helps us find solutions that meet everyone’s needs.
#2 Needs are resources that life requires in order to sustain itself. They are separate from the strategies that might fulfill them. It is important to keep these two things separate when dealing with conflicts.
#3 When we’re not able to directly express our needs, we end up creating wars with those who are unable to understand them. When we’re not able to directly express our needs, we end up making analyses of others that sound like criticism.
#4 The approach to conflict resolution that I am describing requires not only that we learn to express our needs, but also that we assist others in clarifying their needs. We can train ourselves to sense what needs might be at the root of any particular message.
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Summary of Marshall Rosenberg's Living Nonviolent Communication - IRB Media
Insights on Marshall Rosenberg's Living Nonviolent Communication
Contents
Insights from Chapter 1
Insights from Chapter 2
Insights from Chapter 3
Insights from Chapter 4
Insights from Chapter 5
Insights from Chapter 6
Insights from Chapter 1
#1
The Nonviolent Communication process helps resolve conflicts peacefully. It is based on the belief that people want to be heard and understood, and that they can be connected with compassion. It helps us find solutions that meet everyone’s needs.
#2
Needs are resources that life requires in order to sustain itself. They are separate from the strategies that might fulfill them. It is important to keep these two things separate when dealing with conflicts.
#3
When we’re not able to directly express our needs, we end up creating wars with those who are unable to understand them. When we’re not able to directly express our needs, we end up making analyses of others that sound like criticism.
#4
The approach to conflict resolution that I am describing requires not only that we learn to express our needs, but also that we assist others in clarifying their needs. We can train ourselves to sense what needs might be at the root of any particular message.
#5
When it comes to money, many people are afraid to spend it because they feel their spouse might be irresponsible with it. I asked the husband what his needs were in the situation, and he said he was feeling scared because he had a need to protect the family economically.
#6
It is important to be able to hear what the other person is saying, and not assume that they have accurately expressed their needs. Ask them to repeat back what you have said, so that you can be sure they have received it correctly.
#7
When it came to resolving the conflict, the wife was not trained to hear needs, so she could not hear her husband’s. She instead heard a diagnosis of