Master the art of building a customer-centric strategy with help from TalkTalk’s Managing Director, Jonathan Kini. As one of the UK’s leading B2B providers of broadband and data services, Jonathan has a track record of driving growth in senior roles at Virgin Media and Vodafone.Discussions in the episode:The dangers of strategic misalignmentTried and tested strategies to increase your NPS scoreWeighing up the needs of the board in a customer-centric organizationIncreasing awareness of menopause in the workplaceThe interconnectivity between purpose and time spentHow to make sure your leaders are asking the right questionsClick here to reach out to Peter Rabey direct Like this show? Please leave us a review. Every review helps.