As a global leader in customer experience, Karen Lellouche Tordjman, MD and Partner of Boston Consulting Group discusses how businesses can stay ahead of the technology curve.Having recently hosted a TED talk on the future of the digital age, Karen has published numerous professional papers surrounding the impact of emerging customer experience trends.Discussions in the episode:Trends between customer behaviours and technologyHow to future proof your customer experience strategyThe balancing act between technology and humansEffective personal development methodologiesClick here to reach out to Peter Rabey directLike this show? Please leave us a review. Every review helps.