Claude Silver is the Chief Heart Officer of VaynerMedia, one of Gary Vaynerchuk's portfolio companies with over 750 employees.  In this episode, Claude shares her unique perspective as the one responsible for edifying, building, and mentoring the VaynerMedia team. She also shares wise advice about how dealerships struggling to cultivate a positive environment can start today to make gains.  While the macro of what you're trying to accomplish won't happen overnight, Claude passionately believes that people are the most important asset of any organization or business and that it's crucial for business owners, and leadership to remember that being human and giving second chances could make or break the success of their company. Subscribe to The Dealer Playbook Getting value from the show? Don't forget to click that subscribe button and turn on notifications!  Have a question for Michael? Facebook: http://bit.ly/lib-fb LinkedIn: http://bit.ly/lib-linkedin Instagram: http://bit.ly/lib-insta