Janelle Barlow - A complaint is a gift!When is a complaint a gift? Actually, almost every time. I’m so happy to have Dr. Janelle Barlow on to discuss this topic that’s so relevant to our industry and the world we live in. It’s not just about customer complaints, it’s also internal from our staff. We had a great discussion about reviews and other forms of feedback. Janelle shares ideas from her book “A Complaint Is A Gift”, which is in its 3rd printing, and available in over 25 languages!About Janelle:With decades of experience as a global speaker, virtual presenter, and author, her main speaking and consulting goal is to teach people how to treat complaints as gifts. She believes that with the right mindset, service reps and business owners do not have to be overwhelmed when listening to customer dissatisfaction.  She has authored several books, including the best-selling "A Complaint Is a Gift". She also wrote Branded Customer Service, Emotional Value, Smart Videoconferencing, and A Complaint Is a Gift, all published by Berrett-Koehler. She loves designing innovative learning projects and is currently working on a Complaint Is a Gift train-the-trainer guide and a online complaint program for service reps.Janelle's web page is: www.acomplaintisagift.comLinkedIn:  JanelleBarlow.   and AComplaintIsaGiftIf you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.comPlease be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com My new book: “Stop Selling and Help Them Buy Weddings & Events” is out now!It’s the book you helped me write, by asking for things that weren’t already in my other books. Get your copies today!Paperback: