39 min listen
Keeping Connections: 'That Is What People Want To Buy' With Brian Starnes
Keeping Connections: 'That Is What People Want To Buy' With Brian Starnes
ratings:
Length:
36 minutes
Released:
Jun 13, 2023
Format:
Podcast episode
Description
Brian Starnes embraces automation. But the co-founder and CEO of Pest SOS isn't all-automation, all-the-time. "Where connection is necessary, that's where you've got to be able to hone in on your people and keep that there," he tells Field Famous host Dr. Christopher Fasano. "That is what people want to buy." Starnes, whose company provides phone sales, customer service, scheduling, and billings and collections support for pest control businesses, joins Fasano to discuss: 1:17 His journey that includes work in construction management and banking and hisleadership of seven pest control companies in different states.11:17 Finding his "swim lane" in pest control.18:35 The evolution of Pest SOS to "yes" after more than two years of "no."22:27 How to best serve customers and find employees to carry out the mission.30:17 How Pest SOS works.33:50 The Field Famous Rapid-Fire Finish.Useful linksPest-SOS.comBeFieldFamous.comFieldFamous.com
Released:
Jun 13, 2023
Format:
Podcast episode
Titles in the series (27)
Recruitment 101: Finding The Best People For Your Business With Adam Creed: Tune in for tips on boosting profitability, staff retention, and sales with the recruiting manager of ABC Home & Commercial Services. by Pest in Class: Expert Voices in Pest Management