Is your business doing enough to ensure service managers are making their technicians and other direct reports great? Phil Cooper, who has moved from second-generation pest control company owner to become the chief executive officer and chief transformation officer of TRNZ4m, shares his insights and advice on the topic in this episode of the Field Famous podcast.  Listen as Cooper and Field Famous host Dr. Christopher Fasano discuss: 3:10 Cooper's business background and what he observes in this generation of owners5:17 Whether businesses have maximized the ability to deliver the best service11:30 The 10-5-3 plan and how to build trust 18:45 How to identify candidates who can be the best service managers24:30 What prompts businesses to seek assistance from Cooper 29:24 Whether the approach to running a business differs if your intent is to sell it34:09 A recommended focus for your business in 2023Useful links from this week's episodeTRNZ4m.comEvolveYT.comCooperPest.com“Accelerated Gross Profit” by Phil Cooper"Contented Cows STILL Give Better Milk"Phil Cooper on LinkedInBeFieldFamous.comFieldRoutes.com