In this episode, Field Famous host Dr. Christopher Fasano discusses the vital role of science in pest control with Dan Baldwin, vice president of technical services for Hawx Pest Control. Together they examine the role of technical expertise and confidence in ensuring pest management businesses can live up to their promises to their clients. They also touch on making pest management more than a job and inspiring staff to give their career their all, improving the customer experience. Listen as Baldwin and Fasano explore:2:19 The importance of creating processes and protocols to support the organization’s needs10:27 How bringing confidence to every service enhances the quality of services by understanding the big picture21:26 The benefits of experimenting with different techniques to improve employee retention28:30 The art of delivering client satisfaction while respecting ethical and legal boundaries39:59 Finding the sweet spot between the needs of the business and the client's needsUseful links from this week’s show:Pest Control Services | Hawx Pest ControlPest Management ProfessionalFieldRoutes