People don’t like change, but change comes anyway. In this episode, Dr. Christopher Fasano, with Breanna Neerland of Kwik Kill Pest Control, digs deep into the benefits of working with family, advocating for technology, and the many benefits of efficiency. They discuss the role of education in providing excellent customer service and how the organization, Professional Women In Pest Management (PWIPM), is bringing women to the forefront of the pest control industry.13:19 Overcoming the resistance to change and making technology work for your business17:30 The role of software in facilitating a business to scale and grow22:14 Why educating clients about the importance of pest management builds relationships25:04 Ensuring all staff feel like they’re part of the family27:58 The growing number of women in the industryUseful links from this week’s show:Kwik Kill Pest ControlFieldRoutesProfessional Women In Pest Management