Technology is essential for today's care management operations, yet it's important to recognize that technology can either help or hinder the business. At its best, technology offers a reduction in the basic cost of doing business through streamlined workflows, automation and digital processing of administrative functions. But, at its worst, improperly designed technology can cause wasted man hours, rework, increase the likelihood of human error, and create job dissatisfaction—all of which creates staffing issues and distracts clinicians from the primary mission of caring for members. About Our Guest: Laura Franklin has over 15 years of clinical nursing experience and 8 years with healthcare technology platforms guiding clinical informatics. Franklin is an Advanced Practice Nurse, MSN from UCSF.Listen in to learn more about how innovations in workflows for case management and utilization management are solving common healthcare and business problems for health plans.