Delivering a high-quality candidate experience isn't easy, but it has arguably never been more critical with the recruiting challenges employers are now experiencing. Over all the years that candidate experience has been an industry talking point, what has become clear to me is that it is fundamentally a strategic rather than a tactical issue.

My guest this week is Carlos Fernandez, Director of Talent Acquisition at Houston Methodist. Houston Methodist puts innovation at the heart of its corporate strategy, and its approach to candidate experience reflects this. 

In the interview, we discuss:

Recruiting challenges in the healthcare sector

The quality of candidate care mirroring the quality of patient care

Standing out as an employer.

Candidate experience strategy

The "Know Me Experience" and voice of the customer research

The role of technology

Virtual chat, candidate capture and auto-scheduling

Using technology to connect candidates with humans quickly

Change management

The future of talent acquisition

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