There is a shortcut for everything these days. Automation, templates, and other tools would give you the impression that you can automate of be hands off with your leadership and that your aim is to continually seek more ways to remove yourself.  On today's Shift Break we will be talking about how this idea, while appropriate in some aspects of the business, is a recipe for disaster in others.  Listen to these related episodes next: 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan  Baristas Are Not Magic Motivating Staff Through Culture You Can't Automate Quality Proactivity in the Owner - Manager Relationship Over Optimization    Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co.