For some reason we tend to think people can read our minds. When we communicate generally but expect specific results we are setting ourselves and everyone else up for a  lot of tension and confusion.  On today's Shift Break we will dive into the idea of communicating and resourcing your baristas and managers to fulfill specific expectations and using due dates to help give structure to directives and projects.  Related Episodes: 330 : Establishing Systems in Your Coffee Shop Communicate, Duplicate, Repeat : Key habits that make information stick 301 : Hiring and Training for Excellence 025 : Mastering the Art of Training w/ Dave Stachowiak : Coaching, Leadership, education , and how to communicate your coffee and barista knowledge so it sticks Blog: Good Communication is “For Here”   Looking for guidance, clarity, and solid solutions for your coffee business?   Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co