63 min listen
Handling Staff Complaints
Handling Staff Complaints
ratings:
Length:
12 minutes
Released:
Jan 4, 2023
Format:
Podcast episode
Description
Nobody is perfect. No coffee business is perfect. Therefore there will inevitably be complaints that staff have about the business. This could be anything from the schedule and state of the bar, to the performance of co-workers and even your own performance as a boss. Even the best companies deal with complaints. The trick is how to do so well. In today's Shift break we will discuss a few ideas for how you can handle staff complaints with a clear head in order to create a better culture, system, and coffee shop. Related episodes: Taking Offense to Critique 277: Encore Episode: How to respond to Negative Feedback Coffee Compass Article: The Wrath of the One Star Review Shift Break: Stop Lying Shift Break: Creating a Feedback Culture Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com Custom branded mobile apps for your shop! www.espressly.co Subscribe to KTTS Follow on IG @KEYSTOTHESHOP
Released:
Jan 4, 2023
Format:
Podcast episode
Titles in the series (100)
006 : Founder Friday! Taylor & Shem Doupe of Soleil Cafe talk coffee, entrepreneurship, management, and core values: This is the first in a monthly interview series highlighting founders of great cafes on the last Friday of each month. This month we are featuring new owners Taylor and Shem Doupe who own Soleil Cafe (So-lay cafe) in Syracuse, NY! They started their... by Keys To The Shop : Equipping Coffee Shop Leaders