In this episode Judith Germain speaks to Anthony Munday about workplace mediation. He has controversial views on the function of HR in resolving conflict - truly believing that the only solution is external mediation. He believes that HR cannot and are not trusted and Judith shares her views on this. Tony considers himself a Maverick mediator because he enables traumatised participants to develop trust and confidence in him and the process of mediation. In this conversation he shares about the need for leaders to truly know their teams, the focus of mediation and the training for essential skills. Listen up to learn about the need for icebreakers and the building of trust. Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com Company Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.