This episode was recorded in February 20. In this show Judith Germain and Susan Boles discuss strategies for service businesses to increase operational capability. Susan shares how to make the right choices to eliminate unnecessary workflow. They discuss how if you opt out of doing what is 'normal' you can become more profitable. This is an interesting conversation that every solopreneur needs to hear if they want to run a profitable business. Listen up to the rest of the conversation as they discuss business design choices for entrepreneurs. Join Judith Germain on The Maverick Paradox @ KLDR Online Development Radio each week! Go to KLDR Online to find out more. Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com Company Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.