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How to put the guest experience at the centre of your value proposition

How to put the guest experience at the centre of your value proposition

FromHotel Insights by eHotelier


How to put the guest experience at the centre of your value proposition

FromHotel Insights by eHotelier

ratings:
Length:
24 minutes
Released:
Jul 22, 2021
Format:
Podcast episode

Description

With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?

We discuss:

The importance of revenue management and marketing working closely together to continue to create valuable offerings to the consumer. The importance of hotel managers and owners working together to maximise customer-lead opportunities.How changes are impacting the organisational structure of the hotel.How revenue management functions will change in the future as complexity increases.

You can learn more about HGE International here, or connect with Heidi here.
Released:
Jul 22, 2021
Format:
Podcast episode

Titles in the series (50)

Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including: LeadershipCommercial ManagementOperations ManagementFinanceHuman Resources and more. Guests include leaders from hotel groups, suppliers and education. Globally industry leaders rely on eHotelier for the latest trends around the world to build their careers, grow their teams and their businesses. Subscribe today, learn from global leaders and never miss a trend again.