15 min listen
Changing customer buying behaviours
ratings:
Length:
14 minutes
Released:
Feb 23, 2021
Format:
Podcast episode
Description
How are customer buying behaviours changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue managers adapt to meet these changing behaviours and new expectations?
In this 15 minute podcast episode, we explore:
How COVID has changed customer behaviours how have these changes are impacting revenue management.How customer buying behaviours are impacting the customer journey.The implications for hoteliers in understanding their customers requirements, particularly through newly created revenue streams where we have no direct connection.
In this 15 minute podcast episode, we explore:
How COVID has changed customer behaviours how have these changes are impacting revenue management.How customer buying behaviours are impacting the customer journey.The implications for hoteliers in understanding their customers requirements, particularly through newly created revenue streams where we have no direct connection.
Released:
Feb 23, 2021
Format:
Podcast episode
Titles in the series (50)
The role of the revenue manager post-COVID 19 by Hotel Insights by eHotelier