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    The changing expectations of guest communication and the role of AI

    The changing expectations of guest communication and the role of AI

    FromHotel Insights by eHotelier

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    The changing expectations of guest communication and the role of AI

    FromHotel Insights by eHotelier

    ratings:
    Length:
    8 minutes
    Released:
    Mar 31, 2021
    Format:
    Podcast episode

    Description

    We discuss the changing expectations of communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.

    Book me Bob is an AI chatbot for hotels, providing real-time answers to questions about the property and its services.

    We discuss:

    How the pandemic has impacted guest expectations of their communication with hotels.How the pandemic has impacted communication and in particular, the level of trust between a prospective guest and the hotel.Why AI adoption in hotels has lagged behind other industries.The customer journey and the role of AI.
    Released:
    Mar 31, 2021
    Format:
    Podcast episode

    Titles in the series (50)

    Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including: LeadershipCommercial ManagementOperations ManagementFinanceHuman Resources and more. Guests include leaders from hotel groups, suppliers and education. Globally industry leaders rely on eHotelier for the latest trends around the world to build their careers, grow their teams and their businesses. Subscribe today, learn from global leaders and never miss a trend again.