15 min listen
How to deliver exceptional customer service
How to deliver exceptional customer service
ratings:
Length:
24 minutes
Released:
Jun 22, 2021
Format:
Podcast episode
Description
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service.
We discuss:
What is great service?How important is service delivery going to be as markets return?Who stands to benefit the most from great service – the guest or the employee?The most important things for us and our teams to be thinking about whilst coming out of lockdown.
Learn more at www.penshee.com
We discuss:
What is great service?How important is service delivery going to be as markets return?Who stands to benefit the most from great service – the guest or the employee?The most important things for us and our teams to be thinking about whilst coming out of lockdown.
Learn more at www.penshee.com
Released:
Jun 22, 2021
Format:
Podcast episode
Titles in the series (50)
The role of the revenue manager post-COVID 19 by Hotel Insights by eHotelier