You may be filled with questions, wondering how a chatbot can help when it comes to improving your marketing strategies.
What if my company is small? Are they still useful?
What can chatbots really do when it comes to adding valueor enhancing marketing strategies?
The answer is: Lots of things, actually.
Hi, I’m Cally, from the International Institute of Digital Marketing. Here are 6 Reasons to use chatbots for your website.
1.Chatbots Simplify Things
Chatbots keep things easy for everyone involved. It may not be able to pull a rabbit out of the hat, but it will sure feel like magic to your customer, without the need to keep any difficult tricks or gimmicks up your sleeve.
Chatbots are tailored to providing information consumers are looking for. It’s their primary job focus and they do it well.
2. Chatbots Talk the Talk
Chatbots keep the conversation flowing the same way they conduct business: natural and organized.
Since bots aren’t human, they don’t have the emotional hang ups that humans deal with, allowing them to keep customers feeling cool, calm, and collected. This can diffuse some of the problems that arise from human error.
3. Chatbots Are Always There For Us
Chatbots are always there when you need them, day or night. Have an urgent question you need answered at two in the morning? Chatbots will be there waiting and willing to assist, guaranteed.
With a chatbot always on call and ready to help, you don’t need to hire around the clock support staff.
4. Chatbots Make Things Better
Bots provide valuable customer service, support, comfort, and in some cases a dash of entertainment.
This in turns gives your online visitors and potential customers a more personalized and positive experience, making them feel valued and important.
Bots can answer questions promptly and effectively, especially those frequently asked ones. This is particularly helpful, considering many customers have the same inquiries when visiting your site.
5. Chatbots Convert Visitors Into Customers
Chatbots respond with lightning fast speed, eliminating lost or misplaced leads.
Bots can schedule meetings and appointments on the spot, route potential clients or customers to members of the sales team, or even turn visitors into paying customers by helping them to purchase products or services.
Better yet, bots can handle the qualification process for you as well. By collecting data from the prospect’s visit, bots can separate qualified leads from those who aren’t. This drastically reduces dead end leads and wasting valuable company time.
6. Chatbots Build Brand Trust
Chatbots can build credibility and trust in your brand.
AI chatbots are often the first interaction a potential customer has with your brand, making it the perfect opportunity to educate the potential buyer about your products and what your services can do for them. Bots really make a positive impression, leading to a powerful bond between the consumer and your brand.
For more information, visit www.thedigitalmarketinginstitute.org

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