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ratings:
Length:
7 minutes
Released:
Jun 26, 2021
Format:
Podcast episode

Description

Call recording software is a useful tool for businesses and individual users alike.
From quality assurance to employee training, compliance, record-keeping, dispute resolution, and more, there are dozens of reasons why organizations can benefit from recording calls.
But there are so many different call recording solutions on the market today. It can be a challenge to find one that fits into your workday. You don’t want to have to re-do everything just to record calls.
#1 – Nextiva Review — The Best Call Recording for Massive Organizations

In a large company, a lot of different people need to use call recording for a lot of different reasons. And Nextiva is the business calling solution built to handle the strain.
Think of a huge customer service team—dozens of people need to touch the software, from the reps recording their calls to the customer service and HR managers who will use them to run quality assurance, employee evaluations, and training.
With the Enterprise and Ultimate plans of Nextiva One (their voice and video service), you get unlimited recording of both calls and video conferences. Plus, both plans accommodate an unlimited number of users, so everyone can utilize the recording features and access (if you grant it) saved recordings.
#2 – Ooma Office Pro Review — The Best Price for the Total Package

A lot of the best call recording options available come as part of wider business phone solutions. When it comes to getting voice and video with all the features you’d need—including call recording—you can’t beat Ooma Office Pro.
I usually save the pricing information for towards the end of these reviews, but here it’s lede: Ooma Office Pro is just $24.95/user per month.
That sort of pricing for the feature set you get usually requires you to have 20 or more users. Ooma offers just one flat price, which makes it great for teams of any size to update their calling capabilities.
#3 – RingCentral Review — The Best Archiving and Storage for Recordings
Whether you’re using recordings for training, posterity, note-taking, or anything else, what good are they if you can’t access and store them easily?
If you choose RingCentral Office for your team messaging, video conferencing, and phone system, you get generous call recording limits and an excellent dashboard for managing them.
You get the full suite of communication tools, plus features like:
● Call whisper and barge
● Hot desking
● Real-time call analytics
● Open API
● Single sign-on
● Dozens of integrations
#4 – Rev Call Recorder Review — The Best Call Recording App For iPhones
Rev is best known for its online audio transcription and video captioning services. It’s trusted by more than 170,000 customers worldwide, across industries like marketing, legal, media, education, and more. But they also have an excellent iPhone app for recording calls. This is a simple and straightforward solution for call recording. It’s a viable option for both personal and business use cases.
#5 – Talkdesk Review — The Best For Voice and Screen Recording
Talkdesk is a modern cloud contact center solution. One of the main benefits of using this platform for business communication is the built-in call recording capabilities. With Talkdesk, you’ll gain deeper customer insights with encrypted screen and voice recordings.
By synchronizing the playback of voice and screen recordings, you’ll have more context for evaluating customer interactions with your support team. This also makes it easier to ensure compliance and provide your agents with in-depth feedback on their performance. The software has a feature called Talkdesk Speech Analytics. The tool is perfect for analyzing calls based on customer sentiment, keywords, topics, and more.
#6 – Cube ACR Review — The Best Call Recorder For Android
Cube ACR is a smartphone app designed specifically for Android devices. It has 10+ million installs worldwide.
In addition to cell phone calls, this simple tool makes it easy to automatically record calls

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Released:
Jun 26, 2021
Format:
Podcast episode

Titles in the series (100)

Aleph Technologies is a premier IT training and staffing group with state of the art facilities based in Dallas, Texas. Aleph Technologies specializes in providing hands-on classroom based and onsite IT certification training courses taught by expert instructors with practical industry experience. Classes span focuses on Business Analysis, Health Insurance & Systems Domain, IT Project Management, and IT Services with emphasis on Certified SCRUM Master, Scaled Agile Certifications in Dallas and leadership roles in Agile development.