The traditional methodology for selecting software focuses on features and functions. In fact, if you have too many features, the software is likely to be complex, and it may be harder for business users to learn and adapt it. While features are important to select the right software, more often than not, you will rarely use all the features offered by your software. In fact, the overall utilization of your software would probably be lower than 20%. Most software demos focus on the commonly used scenarios as the demo would be harder for business users to follow, but they are rarely a critical success factor for your software selection.  In today's episode, we invited an expert panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise with technology procurement and software selection to discuss the critical success factors for software selection. We also discussed the process for building the criteria for software selection and their deeper implications. Finally, we discussed several stories of software selection and how to identify the critical processes that will be similar to performing heart surgery to your business operations.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.