39 min listen
Zoom's Relentless Focus on Customer Experience
Zoom's Relentless Focus on Customer Experience
ratings:
Length:
38 minutes
Released:
Feb 5, 2019
Format:
Podcast episode
Description
In the Season 1 finale of #Exceptions, host Jay Acunzo goes inside a seemingly ubiquitous brand in the business world today: Zoom. In talking to the company's CEO Eric Yuan and head of marketing Janine Pelosi, we learn why they refuse to settle for conventional wisdom and how they orient their team to push past "best practices" to build an exceptional customer experience. Plus, the heartwarming story of a second-grade teacher connecting his students to countries across the world through the Zoom platform.
Released:
Feb 5, 2019
Format:
Podcast episode
Titles in the series (21)
The Most Crucial Leadership Principle Most B2B Brands Miss: In this episode of #Exceptions, a revelation about leadership and team happiness and retention in B2B. Indianapolis startup Lessonly teaches us about the communication principle most needed but often overlooked across the corporate world. It's one that... by Exceptions With Jay Acunzo