52 min listen
981: A Guide To Integrating The Chief Evangelist Position Into Your Company
981: A Guide To Integrating The Chief Evangelist Position Into Your Company
ratings:
Length:
26 minutes
Released:
Nov 5, 2021
Format:
Podcast episode
Description
The subscription economy has led to a huge change in the software world. All of a sudden, customers aren’t a one-and-done deal. If they’re not satisfied with a product at the end of their subscription, the company will notice when they don’t renew. This has pushed customer retention into the limelight. But what steps are taken to retain more customers?On this episode of the Tuesday Takeover series, we speak with Dan Steinman, Chief Evangelist at Gainsight, all about customer success and his transition into the chief evangelist position.What we discussed:How customer success at Gainsight came to beTransitioning from chief customer officer to chief evangelistIntegrating an evangelism role into your companyDiscussing the book: Customer SuccessA challenge for the audienceCheck out this additional resource mentioned in the episode:Customer Success by Nick Mehta, Dan Steinman, & Lincoln MurphyThis is a #FlipMyFunnel podcast. Check us out on Apple Podcasts, Spotify, or here.Listening on a desktop & can’t see the links? Just search for Flip My Funnel in your favorite podcast player.
Released:
Nov 5, 2021
Format:
Podcast episode
Titles in the series (100)
726. Build a Community By Making Customer Experience Your Mission: <p><span style="font-weight: 400;">What is your mission? </span></p> <p><span style="font-weight: 400;">It may not seem like it…</span></p> <p><span style="font-weight: 400;">But your mission is the most important factor in delivering great customer ex... by Move: The Go To Market Podcast