We like to be in control. The shop is your baby and you have all the authority in the world to assert yourself into the operations and correct things you see that are off. Trouble is that this is not always helpful and often can create more problems and confusion. Today on shift break we will be discussing the need  to exercise self control and create structured communication in order to effectively solve problems, address concerns, and support your staff.  Listen to these episodes next! 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 261 : The Basics of Managing Managers Don't You Forget About Me   Visit our Sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com