So happy to sit down with Lauren Crabbe Co-Founder of Andytown Coffee Roasters for this episode of our COVID-19 Focus Series. Lauren was a past Founder Friday guest and has a wonderful style of leadership that prioritizes people and focuses on facilitating their success. In this conversation Lauren details how the crisis has impacted Andytown and what they are doing now to continue to serve their community and their people including their ground breaking Coffee for Healthcare Heroes program that has inspired hundreds of similar programs around the country.  We discuss:  Benefit of having an open book policy Switching up schedules Protecting the team Motivation as an owner when things are not in your control Running operations in crisis  Coffee for healthcare heroes program Making systems to thrive in the midst of the new normal  Hiring back employees from project success Continuation of current measures into the future when things are normal?  How will work from home culture shape biz in the future Don't give up. Speaking up now, be loud, be heard!    Links: www.andytownsf.com 156 : Founder Friday w/ Lauren Crabbe    COVID-19 Focused episodes: On a Resilient Coffee Community Hope in Difficult Times w/ Kathy Turiano General Guidance on Talking with Banks and Landlords w/ Marshall Fuss, Attorney at Law Erica Escalante, The Arrow Coffeehouse Karl Purdy, Coffee Angel in Dublin, Ireland  The Future of Retail w/ Doug Stephens Impact on the Supply Chain w/ Ricardo Pereira, COO, Ally Coffee Straight Talk for Coffee Retailers w/ The Retail Doctor, Bob Phibbs Jonathan Pascual of Taproom Coffee and Beer, Atlanta, GA Refining your Leadership and Systems in a Crisis Shift Break: Development in a Crisis Shift Break: Grace and Hight Standards Shift Break: Keep or Throw Away     Keys to the Shop Consulting: www.keystotheshop.com/consulting chris@keystotheshop.com