A coffee shop cannot survive without having excellent operational systems and tools that bring together and make consistent all the craft, values, and magic we want from a cafe experience  Just like the work of a barista, 75% of what we do in ownership and leadership has to do with the things that happen off bar. The foundations of business. How we create, employ, and refine structures means the difference e between realizing potential and courting disaster.  Today we are going to be talking with the great Laila Ghamari. An expert in operations and coffee shop training and management, all about achieving what she calls operational excellence.  Laila Ghambari has nearly 20 years of specialty cofee experience. Shoe won the prestigous title of United States Barista Champion in 2014 and was elected member of the Executicve Counsil for the barista guild from 2012-2016. Her experience is in running multi-unit retail operations, training and education, as wellas team and organizational leadership.  This year Laila founded "by Laila Ghambari", her coffee and consulting business that is Providing Simple Tools Every Coffee Shop Needs to Achieve Operational Excellence.  ​In this conversation we cover:  ​?Laila’s family legacy of coffee ​?Pursuing education and training ​?How winning the US barista championship helped her mindset approach to achievement and  ​?Lean management and the role of gemba kaizen  ​?managment of multi-unit retail ​?Defining operational excellence ​?Tools to begin and tools Links:  www.lailaghambari.com   Listen to these Episodes next! SHIFT BREAK: Defining Excellence and Success 330 : Establishing Systems in Your Coffee Shop 057 : SOP’s FTW! Success through Standard Operating Procedures SHIFT BREAK: Pull Out The Fridge 424: Developing Menu and Hospitality Guides  375 : Founder Friday! w/ Roland Horne of WatchHouse SHIFT BREAK: Ineffective Training Thank you to our amazing sponsors! www.groundcontrol.coffee www.pacificfoodservice.com